EVENT HIRE CHB TERMS & CONDITIONS
1. HIRE PERIOD:
The hire period commences from the time the equipment leaves Event Hire CHB and terminates when the equipment has been returned. The standard hire period is 4 days, unless arrangements have been made and agreed upon with Event Hire CHB. Orders returned after this agreed hire period will be charged for an additional hire period.
2. COLLECTION & DELIVERY
Collection is from The Wool Shed, 397 plantation Road, Ongaonga, Central Hawkes Bay.
Monday – Friday 9-11am or 3-5pm
Weekends - CLOSED
Please ensure that appropriate vehicles, trailers, and tie-downs are arranged for your collection. Note that some items cannot get wet, so please take weather into account when planning transport.
If suitable transport cannot be provided, items can be delivered instead, with delivery costs charged to the customer.
We will do our absolute best to make sure we have packed your hire according to your list occasionally, mistakes can be made so we do ask that at the time of collection/delivery of your hire order, that you check it is exactly what you were after.
Once Hire items have left Event Hire CHB no refunds will be given if you choose not to use your items.
3. PAYMENT TERMS
25% deposit is required to confirm the acceptance of the quote and secure items for the date required. Until the deposit has been received. The booking is not confirmed. Changes can be made to your list between date of this deposit payment and your event. This deposit is non-refundable. Items booked at short notices will be invoiced for the full amount. All bookings must be paid for before collection via Bank Transfer. Eftpos not currently available. Items will not be delivered before payment has been made.
4. DAMAGE & LOSS:
All hired equipment becomes the responsibility of the hirer, during the hirer period. Any loss or damage will be charged to the hirer. The hirer shall take proper and reasonable care of the equipment. In the event of breakage or non-return, the hirer is liable for the replacement value of the goods plus any delivery costs and admin fees.
5. CLEANING & PACKAGING:
Equipment must be returned to Event Hire CHB and in a state for re-hire. Any items not in a fit state for re-hire may incur additional cleaning fees. All Packaging/containers included in the hire must be returned in the same state they were hired in. Damaged or missing packaging will be charged at replacement value plus any delivery costs and admin fees.
5.1 Cutlery: Please ensure all cutlery is washed and placed in plastic bag and zip bag supplied.
5.2 Tableware: Plates/bowls and other food related equipment are to be washed and returned in supplied containers.
5.3 Tables: Tables are to be wiped down of food and drinks stains. Candle wax is to be removed from tables.
5.4 Glassware: Glassware is to be washed and returned in crates standing upright in containers – this reduces breakages when travelling.
5.5 Linen: Napkins & Tablecloths are to be packed into Blue Central Linen bag provided. Please shake out linen to ensure no food scraps are put in the laundry bags.
5.5 Vases & Candle holders: Must be rinsed, dried & have any wax/oasis removed. Please ensure they are returned in the supplied container.
6. SPITS & ROASTERS
Spits and roasters need to be cleaned with hot soapy water and returned ready for re-hire. Cover with tin foil to reduce after use cleaning.
Spits and Roasters with remaining grease and food will incur a cleaning fee.
7. ARCHES, EASELS & BLACKBOARDS:
Do not put holes or hooks in any surfaces to hang flowers or draping. Please use cable ties or Florist tape to secure flower arrangements. The hirer will be responsible for any costs incurred in correcting the holes, and/or replacement of the items. Black boards need to be wiped down and cleaned of writing.
8. RUGS & CARPET HIRE:
Please do not use Rugs or Carpet runners outdoors if ground is wet or muddy. Grass needs to be brushed off before rolling up and returning. Be aware flower petals or confetti on can stain and may result in carpet needing to be replaced at hirers cost.
9. UMBRELLA HIRE:
Umbrella’s will not withstand winds and must be put down if winds pick up. Any damages to Umbrella’s will result in the hirer being charged replacement value plus any delivery costs and admin fees.
10. DAMAGED/ FAULTY EQUIPMENT
Hire CHB will provide all equipment and items in clean, working condition. It is the Hirer’s responsibility to notify Event Hire CHB immediately if any equipment is found to be damaged, faulty, or unsuitable for use. No refunds will be issued for damage or faults resulting from negligence, misuse, or actions attributable to the Hirer.
11. MARQUEES:
11.1 Site Preparation: The Hirer must ensure that the installation site is large enough for the required marquee and that the marquee site is free from underground services. Event Hire CHB will not be liable for any damage resulting from the Hirer failing to provide accurate information regarding underground services.
There must be access for a Ute and trailer to the site.
11.3 Responsibility:
Once the marquee is erected, the Hirer is responsible for any damage caused to the marquee.
11.4 Decorating Guidelines:
Only string or cable ties may be used to attach items to the marquee. Do not use sticky tape, Blu-Tac, or Velcro strips instead use cable ties or string. Any coloured paper, flowers, or fabric placed inside the marquee may bleed if condensation occurs. Any damage or costs arising from this will be the Hirer’s responsibility.
Ensure all parties assisting with decorating are aware of these guidelines.
11.5 Marquee Walls: When removing marquee walls, fold them carefully to prevent them getting damaged or dirty. All marquee walls must be closed when the marquee is unattended to prevent wind damage.
If the Hirer cannot attend to the marquee throughout the evening, it is recommended to allocate 1–2 people to close up the marquee at the end of the event.
12. HIRER LIABILITY:
The hirer is responsible for all hire equipment and items for the duration of the hire period and is liable to the owner for any damage caused to hired equipment / items while in their possession. Damage includes but is not limited to, rips in fabric, burns, non-removable stains, and irreparable damages. Damage, theft, or loss of any hire equipment / items will be charged at full replacement value plus any delivery costs to the hirer.
13. RESPONSIBILITY
Event Hire CHB takes no responsibility for any injury to any party through breakage or misuse of items during the hire period.